ABOUT US

The awesome team at Accountable make it the independent shop of choice in Stratford! Our front line staff in the office will greet you with a smile and can’t wait to guide and advise you on whatever your vehicle needs. Our skilled technicians in the bays are our greatest strength. Today’s vehicles are incredibly complex and our techs actively pursue training to stay current with new vehicles and the diagnostic repair knowledge to work on them.

Beginnings

The brainstorming started in the Fall of 2005. Jordan had been working as an Automotive Service Technician apprentice since 2001. He had gained a lot of wisdom from other techs he had worked with and was enjoying his chosen profession. He also became increasingly convinced that the automotive service industry was missing something. The industry was well known for dishonesty and lack of trust.

After completing his licensing requirements, Jordan (and his beautiful wife Amy) decided to bring a shop to Stratford that would truly prioritize the relationship and communication clients want and deserve.

In May of 2006, Accountable Automotive established its first home, a two-bay garage at 217 Erie Street. In a painful twist of irony, Erie Street was almost immediately closed for major road construction. What a way to start a business!

Team Development

Since our humble beginnings on Erie Street, the team and facilities of Accountable have grown from a staff of one tech (Jordan) and one office lady (Amy) into a team of seven. Accountable has consistently met the needs of its loyal clientele and their needs for top notch service, including designing and moving to a custom built 7-bay shop on Home Street in the spring of 2019.

We are always pushing ourselves to stay on the cutting edge in terms of knowledge and equipment, as the automotive service industry changes from a mostly mechanical trade into a highly technical and computerized one. Above all, the staff at this bustling shop knows that our relationship between ourselves and our clients needs to come first.

What the Future Holds

We LOVE our location at 342 Home Street in Stratford, and playing a part in supporting other small businesses as well. We CONTINUE to feel passionate about supporting events and unique groups in our beautiful community.  We’re BLESSED to service your vehicles and to continue to get to know YOU, the people who drive them. We’re so thankful for everyone who has made Accountable into what it is today!